rbazi Privacy Policy

Your privacy is important to us. This policy explains what data rbazi collects, why we collect it, and how we keep it secure — so you can play with complete confidence.

📅 Effective: 1 January 2026

Introduction

This Privacy Policy ("Policy") sets out how rbazi ("we", "us", "the Platform") collects, uses, stores, and shares personal information when you access and use the rbazi website and all associated services. By registering an account or continuing to use any feature of rbazi, you confirm that you have read and understood this Policy.

rbazi is committed to handling personal data with care, transparency, and integrity. We collect only the information that is necessary to deliver a safe, fair, and enjoyable gaming experience for players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and beyond. This Policy applies to all registered players and visitors, regardless of the device or browser used to access the platform.

Important: rbazi will never sell your personal data to third-party advertisers or data brokers. Your information is used solely for the purposes described in this Policy.

Information We Collect

rbazi collects personal information through several channels: information you provide directly when registering or using the platform, information generated by your activity on the platform, and information received from trusted third-party service providers where necessary to operate the service.

  • Registration data: your full name, date of birth, username, email address, phone number, and residential address. This information is required to create and verify your account, confirm your eligibility, and fulfil our know-your-customer obligations.
  • Identity verification documents: government-issued photo identification such as a National ID card or passport, and proof of address. These are collected as part of our KYC process and stored securely for the duration required by applicable regulations.
  • Payment information: transaction records including deposit amounts, withdrawal requests, payment methods used such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and transaction timestamps. rbazi does not store full card numbers; payment processing is handled by our certified payment partners.
  • Activity and gameplay data: your betting history, game session records, wagering patterns, bonus claims, and platform interaction logs. This data helps us deliver personalised services, detect fraud, and maintain the integrity of the gaming environment.
  • Technical data: IP address, device type, browser type and version, operating system, screen resolution, session duration, and referring URL. This data is collected automatically when you access rbazi and is used for security monitoring, fraud prevention, and platform optimisation.

How We Use Your Information

rbazi uses your personal data for the following specific purposes only. We do not use your data for any purpose beyond what is described here without first obtaining your explicit consent.

Account Management
To create, manage, and maintain your rbazi player account, verify your identity, process KYC checks, and ensure one account per person in line with our Terms and Conditions.
Payment Processing
To process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported channels, reconcile transaction records, and comply with financial reporting obligations. Payment data is handled by certified partners under strict security protocols.
Fraud Prevention and Security
To detect, investigate, and prevent fraudulent activity, collusion, money laundering, underage gambling, and any other conduct that may harm players or the integrity of the platform. Automated systems and human review may both be employed.
Platform Improvement
To analyse aggregated and anonymised gameplay and usage data in order to improve the rbazi platform, resolve technical issues, optimise game performance, and develop new features that better serve players across Bangladesh.
Communications
To send account-related messages including transaction confirmations, security alerts, KYC requests, and service updates. Promotional messages are sent only where you have opted in, and you may opt out at any time by contacting our support team.
Legal and Regulatory Compliance
To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities, courts, or law enforcement agencies. Certain data is retained for mandatory minimum periods as required by applicable rules.

rbazi processes your personal data based on one or more of the following legal grounds, depending on the specific purpose of each processing activity.

  • Contractual necessity: processing is required to perform the contract between you and rbazi, including account creation, transaction processing, and game delivery.
  • Legitimate interests: processing is necessary for rbazi's legitimate interests in fraud prevention, platform security, regulatory compliance, and service improvement, provided those interests are not overridden by your rights and freedoms.
  • Legal obligation: processing is required to comply with a legal obligation applicable to rbazi, including anti-money laundering regulations, responsible gaming requirements, and data retention mandates.
  • Consent: for processing not covered by the above grounds — such as sending promotional communications — rbazi will obtain your explicit consent before proceeding. You may withdraw your consent at any time without affecting the lawfulness of any prior processing.

Sharing Your Information

rbazi does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.

  • Payment service providers: payment-related data is shared with our certified payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks solely to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and may not use it for any other purpose.
  • Game providers: game studios and software providers whose games appear on rbazi may receive anonymised session data necessary for game delivery and technical support. They do not receive personally identifiable information unless strictly required for a specific service.
  • Regulatory and law enforcement authorities: rbazi will disclose personal data to regulatory bodies, courts, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of rbazi, players, or others.
  • Third-party service providers: rbazi uses a limited number of vetted suppliers for hosting, analytics, and customer support technology. These suppliers act as data processors under our instructions and are prohibited from using your data for their own purposes. All arrangements include data protection obligations consistent with this Policy.

rbazi uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and maintain your login session. Cookies are small text files placed on your device when you visit rbazi. They do not contain viruses or malware and cannot access other files on your device.

We use session cookies, persistent cookies, and functional cookies. Session cookies are deleted when you close your browser. Persistent cookies are retained for a set period to remember your preferences. Functional cookies are necessary for core features such as maintaining your login state. We do not use third-party advertising cookies.

You can manage or disable cookies through your browser settings. Disabling essential cookies may prevent certain rbazi features from working correctly, including maintaining your session. Disabling cookies does not delete data already collected before that point.

Data Retention

rbazi retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is kept for the duration your account is active and for a minimum period following closure as required by our regulatory and legal obligations.

When your data is no longer required, rbazi will securely delete or anonymise it. Transaction records and identity verification documents may be subject to mandatory retention periods prescribed by financial regulations and anti-money laundering obligations, which may extend beyond your account's active lifetime.

Your Data Rights

As an rbazi user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details at the bottom of this page.

  • Right of access: you may request a copy of the personal data rbazi holds about you. We will respond within a reasonable timeframe, subject to verification of your identity.
  • Right to rectification: if personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Valid rectification requests will be actioned promptly.
  • Right to erasure: in certain circumstances you may request deletion of your personal data. This right is not absolute and does not apply where data must be retained for legal, regulatory, or contractual reasons, or to defend legal claims.
  • Right to restriction of processing: you may request that rbazi restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or have objected to processing based on legitimate interests.
  • Right to withdraw consent: where rbazi processes your data based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Data Security

rbazi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, restricted internal access controls, and regular security assessments. Our payment processing infrastructure meets industry-standard security requirements.

While rbazi takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your account credentials confidential and must notify rbazi immediately if you suspect any unauthorised use of your account. rbazi will never ask for your password via email, live chat, or any other channel.

Minors and Age Restriction

rbazi is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Date of birth information is collected at registration and age verification checks may be conducted to enforce this restriction. If we discover that personal data has been collected from a person under 21, we will delete that data promptly and close the associated account.

21+ Only: If you are a parent or guardian and believe your child has registered on rbazi, please contact our support team immediately. We will investigate and close the account, returning any funds where legally permissible.

Changes to This Privacy Policy

rbazi reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will post a notice on the rbazi platform and update the effective date at the top of this document. We encourage you to review this Policy periodically to remain informed about how we handle your personal data.

Your continued use of rbazi following the posting of any changes constitutes your acceptance of those changes. If you do not agree with an updated Policy, you should stop using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how rbazi handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries promptly. Support is available 24/7 in both English and Bengali.

Email support: [email protected]